The Basic plan provides a “baseline” of protection ensuring that your server(s) and workstations are running properly and that security patches are being kept up to date. This plan provides continuous monitoring, managed Microsoft Critical Patch deployment, as well as performance reporting so that you can not only see where you are, but where you’re going.
The Plus plan includes the services shown above. “Plus” begins to add a layer of “hands on” management that goes well beyond automated detection to provide personal remote support for your infrastructure. The Plus plan includes unlimited remote support for detection and resolution of items related to monitoring and service (non-project work). With the Plus plan, you also receive services provided by ACT personnel to directly manage your IT environment. This includes management of your I.T. Vendor relationships as well as a quarterly review with an ACT strategic consultant to help you take stock of your current environment and make plans for the following quarter.
"Plus" adds
The Premium plan provides additional management services adding on-site support to the remote support provided in the Plus plan. The Premium plan adds a fully managed backup system that backs up your critical data at your location (space at local location a prerequisite) and then replicates that data offsite to guard you against loss-of-premises or loss-of-equipment disasters. Premium also adds proACT Endpoint Security, a fully managed virus protection service for your covered devices. You also receive an upgraded service level agreement providing same-day on-site response time for service issues during regular business hours.
"Premium" adds
The Total Care Plan provides seamless end-to-end support of your data infrastructure and includes all services described above. The Total Care Plan includes the “Virtual CIO Service”, an individual assigned to your account, performing all tasks associated with IT Management for an organization. Total Care provides you with immediate remediation response. Total care also adds an internet-level service that provides email and web content filtering allowing you to better manage internet access and guard against “data leakage”, the loss of proprietary business data.
“Total Care” includes all of the services above and adds:
Advanced Computer Technologies, Inc. | 108 Main Street, Norwalk, Connecticut
06851
Contact Us: act@actweb.com | Phone: (203)
847-9433
Copyright ©2012 Advanced Computer Technologies. All Rights
Reserved,