Staff Augmentation

Advanced Computer Technologies can provide a cost-effective alternative to in-house support.  We offer superior onsite technical support on a short or long term basis.  With 30 years of outsourcing experience, we have accumulated an invaluable technical knowledge base and have developed “best practice” industry methodologies.  Through our partnerships with industry leaders such as Microsoft, Cisco, Symantec, VMWare and Citrix, we ensure that our highly-skilled staff keeps up to date with the latest technology. We continuously invest in our technical staff's ongoing education and career development to keep pace with the growing demands of a changing technology landscape.

Help Desk Services

Daily help desk support can be a challenging task given the increasing complexity of hardware and software. Every time your IT environment changes, a new learning curve begins. ACT’s Help Desk outsourcing solutions supply the highly trained staff, methodologies, and management expertise required for a successful Help Desk operation. Our Help Desk Services professionals have extensive experience in most commercially available network operating systems, desktop operating systems, and desktop office applications. Call us when:

• Your help desk staff is on vacation
• Your help desk staff is out on extended leave
• You have a short-term requirement for extra help
• You are migrating to another network platform
• You are introducing a new software package
• You have too many projects and not enough staff
• You need trained technical resources that can add value from day one

Daily, weekly, and monthly rates are available.

Desktop Support Services

If you are installing new hardware or desktop platforms, adding peripheral equipment, rolling out large scale upgrades, moving to a different location, or just need help in day-to-day support and management, Advanced Computer Technologies can help.  We provide onsite end-user Desktop support necessary to keep your company productive. 

Some of our services include:

• Desktop mirgration
• Hardware/Software setups and rollouts
• Onsite end user support
• Network administration
• Standardization projects
• Hardware repair and replacement
• Desktop hardware/software auditing and inventory management

Our Desktop Services personnel have extensive experience in current network operating systems, desktop operating systems, and desktop office applications.