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You need to keep your workforce up and running. Downtime is simply not acceptable! Advanced Computer Technologies (ACT) gives you the choice of affordable contract services for maintenance of your network hardware and operating system, desktops and peripheral equipment.
- File Server Contracts - For priority service
Ensure priority response for onsite repair of your crucial file servers. We provide a 2 or 4 hour guaranteed onsite response. Service is provided during normal business hours, 8 AM to 6 PM, Monday to Friday. We also offer optional 5 x 24, or 7 x 24 coverage with our premium support contract. Your fixed charge includes all parts, materials, and labor. Loaner equipment can be provided for issues which cannot be easily resolved.
- Block Time - For non-priority service
ACT provides retainer services for those clients who wish to engage our technical consultants for non-emergency related services. This per-diem arrangement makes a great deal of sense for those who require outside assistance for problem-resolution, for implementation and migrations and for ongoing projects. Clients purchase a block of hours to work against for their ongoing projects.
- Citrix Support Contracts
We provide various Citrix support options, ranging from telephone support with a 2-hour guaranteed call back to prepaid onsite consulting time. Our contracts also covers notification to our client of any Citrix updates and hot fixes available to download.
- Microsoft Windows NT/2000 and Novell Netware Support Contracts
We provide a variety of support contracts, encompassing telephone support with a 2-hour guaranteed call back, per-incident support, and prepaid onsite consulting time.
- Desktop Support Contracts
This service covers all labor and material required to repair and maintain the equipment to manufacturers' specifications. Select from a 4 hour or 8 hour guaranteed onsite response.
Our Customer Service Center's mission is to ensure customer satisfaction. We do this with our detailed call and escalation management, reporting, and follow-up communications. Our field technicians have undergone extensive training and testing to become experts in their field.
Would you like to learn more about Advanced Computer Technologies' support contract services? Contact us today.